Studio FAQs
CLASSES FAQ
I’m new. Where do I start?
Welcome to the TruTribe! We’re so glad you’re here. The first thing to do is download our TruFusion app, check our class schedule and select which ones you want to try. There’s no better time than now to get started, right?
Are there fees for late cancelling or no-shows?
Yes, please check with your local studio on their studio late cancellation and no-show fees.
Do you have hot yoga?
We host plenty of yoga, Pilates, barre and other fitness classes in a 102 degree room. Many of our other classes are housed in a warm room of 95 degrees.
Do you have locker rooms and amenities?
Yes. Each studio has locker rooms and different amenities available.
How do I download and login to the app?
You can download the TruFusion app for iPhone and Android in their respective stores.
How old do I need to be to participate in a class?
All students must be of the age of 16 years old. All students who are not yet the legal age of 18 must have a legal guardian sign a waiver prior to attending class.
What fitness level do I need to be in order to take a class at TruFusion?
Our teachers are specially trained to cater to all fitness levels, with progressions and modifications available. Please speak to your front desk staff to determine which classes will best suit your current needs and desires. All class descriptions are available on our website as well.
What is the class cancellation policy?
You can cancel up to 4 hours before class without being charged a late cancellation or no-show fee.
Please check-in 15 minutes prior to class, but you must check-in not less than 5 minutes before. If running late to a class, call the studio. Otherwise, the studio may offer the reserved spot to a walk-in or waitlisted member. The Studio can only hold the spot up to 5 minutes before the scheduled class time. At 2 minutes following the scheduled class time, members are not permitted into the class at all.
Memberships FAQ
Can I freeze my membership?
Yes, for up to four months for a $35 fee. Just talk to one of our concierge staff members, or email us at [email protected].
Can I transfer my membership to another person?
No, we’re sorry but we do not allow membership transfers.
Can my prepaid annual be returned or frozen due to injury, vacation or pregnancy?
Our policy is that prepaid annual memberships cannot be refunded, frozen or suspended, but you may contact the studio manager through [email protected] to see if exceptions can be made.
Can someone else use my membership if I’m unable to?
No, each membership is only valid for the person who originally purchased it.
How do I cancel my membership?
You can cancel your membership anytime by selecting your studio here and filling out the cancellation form. Our autopay cancellation policy states you must provide a 30-day notice of termination to TruFusion. Cancelling the day of a payment will result in your final payment paid the following month.
I forgot my username and/or password. How do I retrieve it?
In the TruFusion App, select “Forgot Password.” The app is available in the App Store. If you get a message saying you the account is part of the Mindbody network, you can request a password reset at account.mindbodyonline.com. You can also contact us at [email protected].
I have a 10 class pass, can I share it?
No, those classes can only be used by the person who purchased them.
I have questions about my bill. Who do I contact?
Please speak with one of our Wellness Concierges in-person or email your studio via the “Contact Us” page on your location’s site.